License, support and refund terms
- You buy a license to Chatera for $1,499 once. It never expires.
- Support and updates cost $199 a month. We install Chatera, train your team, watch your server and keep it up to date.
- If we can't launch Chatera on your number and account within 14 days of payment, you get the full license price back.
- Your server, AI usage and Meta's message fees are paid by you directly.
Who we are and how you pay
Chatera is provided by GALAMAT TECH LLP, contact hello@chatera.ai ("we"). Payments are processed by Polar (polar.sh), which acts as the merchant of record and issues your receipts and invoices. Polar's own buyer terms also apply to the payment.
The license
The license fee is $1,499, paid once. It gives your business a perpetual, non-exclusive right to use Chatera for your own business, installed on one server that you control.
- One license covers one business. Running Chatera for other businesses or clients needs a license for each of them.
- You may not copy, resell, sublicense or publish the software, and you may not try to remove the license check.
- The software stays our intellectual property. You own your data and your configuration.
Support and updates
The subscription, shown at checkout as Chatera Updates, is $199 a month and starts together with the license. We do not install Chatera without it. It includes:
- installation on your server, connection of your WhatsApp number and Instagram account, and setup of the agent with your information;
- training for your team;
- monitoring of your server and the agent, with alerts sent to us;
- updates when Meta changes its API or rules, and new modules as we release them;
- support on WhatsApp: a reply within one business day, and within 4 hours when the system is down.
You can cancel at any time from your Polar account. Cancellation takes effect at the end of the paid month. After that, Chatera keeps working on your server, but without updates, monitoring and support.
Refunds
If we have not launched Chatera on your WhatsApp number and Instagram account within 14 days of your payment, we refund the full license price on request. Days when we are waiting for something only you can provide, such as access to your Meta account or server, do not count toward the 14 days.
There are no other refunds of the license. Monthly subscription payments are not refunded for a month that has already started.
What you take care of
- Your server and its hosting bill. We help you choose and set it up.
- Your Meta business account, WhatsApp Business number and Instagram account, and Meta's fees for WhatsApp messages.
- Your AI provider account and its usage fees.
- Following Meta's WhatsApp and Instagram policies and the laws that apply to your business, including getting consent before sending marketing messages.
- The information the agent uses to answer your customers. Check it before going live with test mode.
Your data
Chatera runs on your server. Your customers' messages and data are stored there and do not pass through our systems. When we work on your server for installation or support, we access only what the task needs, and we do not copy your customer data. Our privacy policy is at app.chatera.ai/privacy.
Limits
Chatera depends on Meta's platforms and on your AI provider. We are not responsible for their outages, policy changes or decisions about your accounts, though we will help you deal with them. The agent answers from the information you give it and can make mistakes, so your team stays responsible for what is offered to customers.
Our total liability is limited to the amounts you paid us in the 12 months before the claim.
Changes and contact
We may update these terms. If a change affects your subscription, we tell you at least 30 days in advance. Questions: hello@chatera.ai.